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HR & Benefits case study
Benefits Admin Communications Suite
Ops portal and communications tooling
Inside the build
From constraint to working system.
The product decisions, architecture, and delivery choices behind the outcome.
The challenge
What had to change
Operations teams stitched together email templates, spreadsheets, and ad-hoc dashboards to manage member communications.
Our solution
The product response
We consolidated workflows into a unified portal with templates, delivery tracking, and role-based permissions.
Architecture & approach
How the system was shaped
Next.js admin app backed by a Node.js API; template storage, delivery logs, and RBAC for sensitive operations.
Product scope
Key features
- Message templates with variables
- Delivery tracking and audit logs
- Role-based access control
- Ops dashboard widgets
Technical foundation
Tech stack
Next.jsTypeScriptNode.js
Business impact
The outcome
Reduced context switching and standardized communications across teams without exposing employer identities.
Ops dashboardsCommunications templates
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