Refund & Cancellation.

Last updated: August 16, 2026

1. Scope

This policy applies to fees paid to empowered.guru, LLC for consulting and managed services. It does not apply to third-party hardware, software licenses, or cloud spend we procure on your behalf; those are governed by the third party's refund policy and passed through at cost.

2. Cooling-off period

For any new SoW, you may cancel within 7 calendar days of signing for a full refund of fees paid, less any non-refundable third-party costs we have already incurred on your behalf. To exercise this right, email billing@empowered.guru before the cooling-off period ends with the engagement name and a clear statement of cancellation. Once you direct us to begin performance before the cooling-off period ends, you waive the cooling-off right for work performed.

3. Cancellation by you

After the cooling-off period, you may cancel a fixed-fee SoW on 30 days' written notice. You pay for work performed and non-cancellable third-party costs incurred to the cancellation date; prepaid fees for work not performed are refunded.

You may cancel a retainer on the schedule stated in the SoW (typically 30 days' notice). You pay for the period through the cancellation date; prepaid retainer fees for periods after the cancellation date are refunded.

You may cancel time-and-materials work at any time by stopping scheduling; you pay for hours worked and non-cancellable third-party costs.

4. When we issue a refund

We issue a refund when:

• You cancel within the cooling-off period and have not directed us to begin performance.
• You cancel a fixed-fee SoW and we have not yet performed the work.
• You prepaid a retainer and we have not yet earned the period.
• We materially miss an SLA that carries a service credit and you ask for the credit to be paid as cash (where you are a consumer or where the SoW permits).
• We materially breach the MSA and you terminate for cause.
• Required by consumer law in your jurisdiction.

We do not issue a refund when:

• You cancel after the cooling-off period and we have substantially performed the SoW.
• You breach the MSA or AUP and we terminate for cause.
• The fees were for work performed or for non-cancellable third-party costs already incurred.
• You simply changed your mind after directing us to begin performance.

5. Refund method

Refunds go back to the original payment method unless you ask otherwise. Refunds are processed within 10 business days of approval; bank processing may add 5-10 business days.

6. Service credits and refunds

For managed services, the SLA's remedies are service credits against future invoices by default. If you ask for the credit to be paid as cash (and the SoW permits it, or you are a consumer), we pay it within 10 business days. Refunds and service credits are your sole and exclusive remedy for SLA misses, except where a different remedy is required by law.

7. Consumer rights (EU / UK / AU)

If you are a consumer in the European Economic Area, the United Kingdom, or Australia, you may have additional rights under local consumer law (for example, a 14-day right of withdrawal for distance contracts under the EU Consumer Rights Directive). Those rights control over this policy where they apply. To exercise them, email billing@empowered.guru with the engagement name and a clear statement.

8. Disputes

If you disagree with a refund decision, email billing@empowered.guru with: (a) the engagement name, (b) the date of the decision, (c) the basis for the dispute, and (d) the outcome you want. We acknowledge within 5 business days and respond within 30 days.

9. Changes

We may update this policy. Material changes that narrow refund rights do not apply to fees already paid.

10. Contact

Billing: billing@empowered.guru. Disputes: legal@empowered.guru.